Online Shop FAQs
Purchasing
All products can be purchased by credit card, through our payment provider's secure servers. We accept Amex, Mastercard and Visa. You can also pay through PayPal, if you prefer - just choose that option in the checkout process.
While purchases (except for books) from within the UK are subject to VAT (our VAT number is 834 1927 24), purchases from anywhere in Asia are not, and our sales receipts will make this clear.
Terms and Conditions
All purchases are subject to our Terms and Conditions.
Privacy
We respect your privacy. We will not pass your personal data on to any third parties, under any conditions.
Delivery
eBooks and toolkits purchased by credit card are available for download as soon as you've cleared check out - unless we feel we need to seek evidence of cardholder authorisation of the purchase, in which case goods will be released as soon as we have received written authorisation from the named cardholder.
Where available, olicies and procedures on CD-ROM, and analogue books and other products, will be despatched within 24 hours of payment being cleared, using standard postage. Third party products that we have in stock will be also be despatched within 24 hours. Occasionally, when we run out of stock, we will despatch as soon as products are received from our suppliers, and we will notify you of the expected delivery date.
Products purchased at special pre-release prices: the download release details will be delivered to you directly by e-mail (for downloadable policies and procedures) and despatched by standard mail, for all other products, on the published release date.
Delivery charges are calculated at the point of completing the checkout process and are added in to your total transaction amount.
Risk in Delivery
Deliveries using normal mail services to a small number of countries are at high risk of non-arrival. We recommend that, if you wish our products to be delivered to one of the countries that we list below, you use our express courier service. If you choose to use standard delivery, risk in the product will pass to you immediately we despatch it: in other words, if it goes astray, we will charge in full for replacements.